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Our return policy is effective for 7 days after receiving your product. To be eligible for a return, your item(s) must be:
For refunds (if applicable), please send an email to firstname.lastname@example.org with:
Return requests for orders received and delivered after 7 days will be politely declined. We hope you understand.
We will offer a 100% refund, (minus shipping cost if applicable) within 7 days of you receiving your purchased product from PLG. If 7 days have expired since your order has been delivered, unfortunately we can’t offer you a full refund. However, we will offer store credit or an exchange of product for any other product at the same or lesser value. Any remaining value will be applied as a store credit for your use on future purchases.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display. Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Your Responsibility Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
Incorrectly Provided Address:
Return / Exchange Process:
Exchange Request Instructions Please follow these instructions for Return Request:
Please include the following:
Our support team will respond within 2 business day and Return Instruction will be provided. All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered.
The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support email at email@example.com.