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STANDARD RETURN POLICY
If you are not 100% satisfied with your purchase, you can easily exchange or return your item. Item must be in new and unused condition and returned within 60 days from order delivery date.
RETURN SHIPPING COSTS
Play Loud Golf will provide a pre-paid shipping label for all returns when the items being returned are the result of a Play Loud Golf error.
Requesting an exchange: Play Loud Golf will provide a pre-paid shipping label for all exchanges when the items being returned are the result of a Play Loud Golf error. If the requested exchange is not a result of a Play Loud Golf error, the cost of the return shipping is the customer's responsibility.
Requesting a refund: If you return an item using our prepaid label from PLG and the reason for the return is not a result of a Play Loud Golf error, the cost of return shipping will be deducted from your refund unless the item qualifies for a free return. If you choose to ship an item on your own, you will pay the carrier at the time you ship your return. If the return is the result of a Play Loud Golf error, we will refund your full purchase price without any shipping costs deductions.
Normal Order Processing:
About 90% of orders are shipped within 48 hours. There are instances when fulfillment will take a bit longer, but no more than 8 - 12 business days (excluding weekends and major holidays).
Custom orders are fulfilled and shipped within 10 - 16 business days (excluding weekends and major holidays).
Once your order has been shipped, you will receive notification via email with your tracking information.
* All orders placed after 3:00 p.m. PST will begin processing the following business day. *
Normal Standard Shipping Times:
The below shipping times are estimates and should be considered when placing your order. Note that we cannot be responsible for delays in shipping once picked up by the carrier.
2 - 5 days
8 - 18 days
Australia and New Zealand:
7 - 19 days*
9 - 17 days*
10 - 25 days*
10 - 25 days*
14 - 30 days
20-40 Days exceptions apply.
Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list:
Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you! The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.Deliveries might take longer than expected because of incorrect shipping
unavoidable circumstances.Please note that import duties, and any other additional import charges and
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
All customers are charged at the time of purchase. All payments are in USD.
Paying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
We're available 24/7 at:
We're available M - F 9:00 AM - 6:00 PM | Sat/Sun - Golfing
Due to the Covid19 pandemic, shipping times for many companies have increased by up to 4 weeks. We have been working with multiple fulfillment companies to decrease shipping and delivery time for all orders.
If your product has not been delivered and it is outside of the 30 day delivery window, contact us at email@example.com or by phone at 888-886-7252 and we will assist you further.
True to Size:
Our sizing runs true to size. We understand that most people may order a size that is larger than normal due to past experiences. However, PLG shirts are True to Size and it is important that you order the size you wear. If you wear a size large, order a large size. If you are unsure of your size, please click on the sizing chart above to gain a better understanding of the size you will need.
If you feel that you are in between sizes, we suggest going up a size.
Also, our shirts are a bit of a slimmer fit. So if you like a little more room, then we would definitely suggest going up a size.
If still unsure, use a tape measure and correctly compare one of your favorite golf shirts, length and width with our sizes, to ensure you are ordering the correct size.