STANDARD RETURN POLICY
If you are not 100% satisfied with your purchase, you can easily exchange or return your item. Item must be in new and unused condition and returned within 14 days from order delivery date.
- A new item due to an exchange will ship at no cost to you.
- When processing your exchange, a new order for the replacement item(s) will be created. Your exchange item(s) will not be sent out prior to us receiving the item(s) you are exchanging.
- Items must be in new, unused condition in order to be eligible for a full refund or exchange.
- Custom orders are non-refundable.
- When you return an item for merchandise credit, it will be returned to you in the form of an e-gift certificate that can be used on future orders.
For refunds (if applicable), please send an email to firstname.lastname@example.org with:
- Your full name
- Order number
- Item description
- Reason for your return
- Return requests received after 14 days of order shipment delivery will be politely declined. We hope you understand.
- We will offer a 100% refund, (minus shipping cost if applicable) within 14 days of you receiving your purchased product from PLG.
- If 14 days have expired since your order has been delivered, we will offer store credit or an exchange of product for any other product at the same or lesser value. Any remaining value will be issued to you in the form of an e-gift certificate that can be used on future orders.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request. If you are approved, your refund will be processed within 48 hours and a credit will automatically be applied to your credit card (or original method of payment) within a few days - depending on your bank.
RETURN SHIPPING COSTS
Play Loud Golf will provide a pre-paid shipping label for all returns when the items being returned are the result of a Play Loud Golf error.
Requesting an exchange: Play Loud Golf will provide a pre-paid shipping label for all exchanges when the items being returned are the result of a Play Loud Golf error. If the requested exchange is not a result of a Play Loud Golf error, the cost of the return shipping is the customer's responsibility.
Requesting a refund: If you return an item using our prepaid label from PLG and the reason for the return is not a result of a Play Loud Golf error, the cost of return shipping will be deducted from your refund unless the item qualifies for a free return. If you choose to ship an item on your own, you will pay the carrier at the time you ship your return. If the return is the result of a Play Loud Golf error, we will refund your full purchase price without any shipping costs deductions.
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